[Resolved]  Zoom Car — regarding the refund of safety deposit

Address:Bangalore, Karnataka
Website:Zoomcar.com

I had booked a zoomcar from mumbai on 23rd november 2018. Jp56f7zbz. The refund of safety deposit amounting rs 3000 was to be done within 1 month. It has been more than 2 monts now. I haven't recieved my refund since then. I have already called twice and now am not able to contact them. When i called within the time frame of a month i was informed that wait till the end. When the date went beyond a month still i did not get my refund and tried contacting customer care i could not. There is no way to talk to customer care executive. Please look into the same
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Mar 7, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2019
Zoomcar Customer Care's response
Hello Parth,

Greetings!

We apologize as you have not received the refund yet.

Upon checking, we see that the refund transaction has been failed. Hence, we have created the refund through IMPS. The link shall be shared to the registered email ID in 24 business hours. Request you to login to your Zoomcar account through a desktop and then click on the link. Enter your bank details and the amount will be instantly transferred to your respective account or you can initiate the refund by selecting the option " Get refund" in the application under the respective booking ID.

Regards,
Ramya. S
Complaint comments 

Comments

I made a small damage on their car which is repairable for maximum 2000rps but they are charging me triple the amount 8000rps, this is not acceptable at any condition, really they made a very bad impression about their company and I am no longer going to be coustomer to this cheating company

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