[Resolved] Zoom Car — reimbursement for fuel not received

Drashti_mehta

Address:

Mumbai City, Maharashtra, 400067

Booked a mahindra scorpio on 21 february 2019 for 27 hrs and with fuel
But at the time of pickup it fuel was not only empty but on reserve i went and refilled it with rs 2000 petrol
Uploaded the bill as per their customer care executives guided thrice but still it has been more than 20 days and almost 15 calls they haven't replied my emails or proceeded with the refund process
Booking id: jps6fed80
Email id: [protected]@gmail.com

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Mar 10, 2019

Complaint marked as Resolved

I haven't got any email or any call the problem is not resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

Zoomcar Customer Care's response Hello Drashti,

Greetings!

We understand your concern here.

Upon checking, we see that the fuel estimate is 0. Hence, we regret we will not be able to process the refund here.

Regards,
Ramya. S