[Resolved]  Zoom Car — reimbursement of towing and repair is not yet done

This is in reference to the booking done on zoomcar. My booking id jps6bcxse from date 05/04/2019 to 07/04/2019.

Incident dated – 06/04/2019

During our trip, our front right side punctured. We removed that tyre and put the spare tyre which was available in the car. We found that the spare tyre was also punctured. As we were standing on mumbai expressway at lonavala, we immediately call on zoomcar ([protected]) which was not going through. We had left with no other option but to tow the car by private company (M/s swami samarth towing services).

We contacted owner of the car mr. Hemakar shetty, who guided us and also given direct line number[protected] of zoom car. He advised us to talk on given number and briefed them this scenario. We briefed to customer care but he said that he supposed to call zoom car before towing the vehicle. We told him that we tried and ready to share screenshot of mobile wherein zoomcar number was there. We told him that we stopped at puncture shop and we asked him to guide us on which he replied that we will check with our quality inspection team and they will come to location for inspection as vehicle is having gps.

We got the call from quality team after 20 mins and to him also we briefed him. He said to hold the phone and will check with his superior for solution. Finally he told me that to take bills from towing company. We seek advice from him whether to change tyre, for which he answered that to put new tyre and take a bill from him as well and upload it on zoomcar app after you trip completion. They also said, i will get reimbursed your amount within 2-3 days after trip completion.

We did the same as zoomcar customer care advised us. After completion of trip, we uploaded bills.

For towing, lonavala to talegaon: rs. 2, 700.00
For putting new tube and repair charges, rs. 1, 000.00
Total expenses: rs. 3, 700.00

After 3 days, we once got call from zoomcar stating that they cannot refund my amount of rs. 3700.00 as this claim in not valid.

Once again i am uploading pictures while towing, new tube, bill of towing and puncture bill for your reference.

Note: you can check customer care phone call recordings for more clearance and what they committed.

Kindly look into the above matter and reimburse my amount at the earliest.