[Resolved] Zoom Car — related to smoking
Rajouri garden, New Delhi, Delhi, India
ViVikug505 on Feb 21, 2020
Maine zoomcar book kiya ja mai pick lrne gya tho unhone mere se otp liya or mera trip start kr diya or bola ek gadi ka video bna lo maime bna liya phir mai gadi drop krne gya tho waha pe jo staff tha usne gadi kholi or gadi ke kone mere ko bikul thoda tha ash ka contains dikhaya or mera phn maga or smoke ka complaint daal diya jb ki mai tho smoke lrta bhi nhi hu or mere sath mera ek frnd tha wo bhi nhi krta h uske bad zoomcar ne mere upar 1000 ka fine lga diya. Mai iss services se bahut nhi nakhush hu...!! Mera booking id - jps6nivpz car name swift
Complaint marked as Resolved Mar 24, 2020
[Feb 21, 2020] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Feb 22, 2020
We understand your concern here. We did check on the charges levied on the booking. We find that the charges are levied as our team found ashes inside the vehicle and smoking is prohibited inside the vehicle. Unfortunately, we will not be able to reverse the charges levied on the booking. Hoping for your understanding in this regard.
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