[Resolved] Zoom Car — removal of refundable deposit for the booking

arunak23

from Neyyattinkara, Kerala

Address:

638111

I have registered a complaint on not receiving the refundable deposit amount from Zoomcar. Till now I have not received any refund in the bank account I have used for booking. So I don't like to pay any extra refundable amount while booking, Since I have not received the refundable amount for my first booking. So kindly consider this and remove the refundable deposit for the next booking. I'm in fond of booking Zoomcar... Please do consider.

Was this information helpful?

No (0)

Yes (0)

Oct 12, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2019

Zoomcar Customer Care's response Hello Aruna,

Greetings!

We are sorry to know that you have not received the refund. Please share the booking ID for us to check the refund status.

Regards,
Appachu
Zoomcar

Jun 11, 2019

Updated by arunak23 Hello Zoomcar customer care

Here is the booking ID for my first booking JPS6FMFT3. It's is almost 6 months. So kindly take immediate action and I'm Arun. Also I want you to cancel the refundable deposit for the second booking

Verified Support

Jun 19, 2019

Zoomcar Customer Care's response Hello Arun,

We understand your concern here. Once you become a supermiler you will be exempted from paying the deposit.

Here's the link for your reference: https://www.zoomcar.com/loyalty

Regards,
Sowmya

Jun 19, 2019

Updated by arunak23 Hello Zoomcar customer care,

I understand that I'll be exempted from paying the security deposit after 2 bookings. But I haven't received the security deposit of rupees 5000 for my first booking. Then how could I believe in you and pay the security deposit again. What about the status of my first booking for which I have shared the booking ID. Tell me about it. And make the clearance and ask the bank to deposit the amount. So only I'll book again.

Regards,
Arun

Verified Support

Jun 21, 2019

Zoomcar Customer Care's response Hello Arun,

We see that the refund has been successfully settled in the account which was used while you made the payment of the booking. Hence, we request you to check with the bank.

Regards,
Ramya. S

Jun 21, 2019

Updated by arunak23 Hello Zoomcar customer care,

Could you share the date on which the refund has been settled in the account. Because it seems like there is no credit from Zoomcar so far. If you share the date I can cross check with the bank.

Regards,
Arun

Verified Support

Jun 27, 2019

Zoomcar Customer Care's response Hello Arun,

We regret we will not be able to fetch the exact date. However, here's the reference number of the transaction - Reference Id[protected].

Regards,
Sowmya

Jun 27, 2019

Updated by arunak23 Hello Zoomcar customer care,

Could you send the reference number of the transaction to my mail ID which I used for Zoomcar booking. Since the reference number is protected here. Send it as soon as possible. Because it's already 6 months.
Kindly respond quickly.

Regards,
Arun

Jul 13, 2019

Updated by arunak23 Hello Zoomcar customer care,

I have asked you for the reference number of transaction to my mail ID. But so far you haven't sent any mail. Is this the way you respond to your customer. Kindly send the mail to my mail ID. It's 7 months already.

Regards,
Arun

Jul 31, 2019

Updated by arunak23 Hello Zoomcar customer care,

Have you noticed the above mentioned complaint so far. I'm repeatedly saying its been 7 months since I made the first booking. And I have not received the caution deposit amount of rupees 5000. Make the condersation of my complaint and pay the money as soon as possible.

Regards,
Arun

Verified Support

Sep 04, 2019

Zoomcar Customer Care's response Hello Arun,

Please share the bank statement in a PDF format from 3rd January till date through the contact us page, we will have a check and we will share an update on the refund.

Regards,
Ramya. S