[Resolved] Zoom Car — removal of refundable deposit for the booking | |||
I have registered a complaint on not receiving the refundable deposit amount from Zoomcar. Till now I have not received any refund in the bank account I have used for booking. So I don't like to pay any extra refundable amount while booking, Since I have not received the refundable amount for my first booking. So kindly consider this and remove the refundable deposit for the next booking. I'm in fond of booking Zoomcar... Please do consider. Was this information helpful? | |||
Oct 12, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jun 11, 2019 Zoomcar Customer Care's response Hello Aruna, Greetings! We are sorry to know that you have not received the refund. Please share the booking ID for us to check the refund status. Regards, Appachu Zoomcar Verified Support Jun 19, 2019 Zoomcar Customer Care's response Hello Arun, We understand your concern here. Once you become a supermiler you will be exempted from paying the deposit. Here's the link for your reference: https://www.zoomcar.com/loyalty Regards, Sowmya Verified Support Jun 21, 2019 Zoomcar Customer Care's response Hello Arun, We see that the refund has been successfully settled in the account which was used while you made the payment of the booking. Hence, we request you to check with the bank. Regards, Ramya. S Verified Support Jun 27, 2019 Zoomcar Customer Care's response Hello Arun, We regret we will not be able to fetch the exact date. However, here's the reference number of the transaction - Reference Id[protected]. Regards, Sowmya Verified Support Sep 04, 2019 Zoomcar Customer Care's response Hello Arun, Please share the bank statement in a PDF format from 3rd January till date through the contact us page, we will have a check and we will share an update on the refund. Regards, Ramya. S | |||
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