[Resolved]  Zoom Car — rental service (overcharging/demand of excess amount than agreed)

Hi, i made a booking vide no. Jps6b70wk, zoom car was broke down @09:30 pm in the middle of delhi and agra highway. There were no mobile signals as well and it was a scary place. However, we managed to contact zoom car and up police but police reached our place within 10 minutes. Zoom car representative reached us @12:30 am and told us the car cannot be started. We informed the zoom car and left from there. The next day when we contacted a zoom car they told us that everything will be reimbursed but zoom car started asking about car keys which we have given to zoom car representative. From then to today the issue is been dragged for payment. We called multiple times to zoom car and informed that it was not our mistake about car keys, we even arranged a conference call with a zoom car representative (To whom keys have handed over). He clearly stated that he left the keys in the car without properly locking. This conference call with a zoom car & zoom car representative has been arranged multiple times in a recorded line. After that zoom car informed me that it is not your mistake and everything will be reimbursed but i have been getting recovery notice till today. I request you to look into this matter.