[Resolved] Zoom Car — ride was overcharged for pedals technical fault

harshnova

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560008
Website:	pedl.zoomcar.com

Pedl cycle took 23 minutes for ending trip after I parked and locked the cycle and thus got charged 9 rupees extra. No proper customer contact through app. Pedl team, please check and refund extra amount and please correct this technical glitch in your app or else I can never think of taking another ride on Pedl. It is pathetic.
Cycle number: 3184104

No response from Pedl's customer care after I mailed them this issue hours ago. Pedl team is taking customer service very lightly and users will not take long before they identify that Pedl is not a customer centric company.

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Jan 15, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar