[Resolved]  Zoom Car — service issue and unprofessional customer service

I am writing this in regards of booking id: jps6xuf7m.
I had booking of i20 car but on 7th sep they called up and informed that car is not available so, they are changing it to swift (After this again they informed that car is not available and allotting another swift)

When i went to pick up that car it was not starting due to some battery issue. When i called customer care then they said me that they don't have any mechanic available, try searching any mechanic shop and try fixing it. This incident is of 3 am, when i told that no one is available then they said we are unable to help you, either you wait or cancel the booking.

After my requested to check if any other car is available then they shared another car details which was 11 kms away that point. I had no other option to accept that (As i had my plan and bookings related to that) when i reached that car location i found that rear window of the car was broken. Again called up customer care they told me to cancel the booking, which was none of my option. After a long conversation with customer care they agreed to share another car detail with the full refund in the account.

In all this i really hard conversation with them. They were not listening, literally i was feeling like being harassed in the morning. (From 3am to 6am, it was really hard time for me dealing with zoom car customer care service)

In the first place they should maintain/service their car before allotting it to any one. They are lacking in their service and customer's are facing issue due to that which is really not acceptable.

Yesterday, when i had call with gowtham biswas regarding refund of fuel amount etc. He arrogantly replied that you will receive your refund amount. When i requested to transfer call to the supervisor he started saying no one is available/ email your concern and after repetitive request. Syed sultan (Operation manager) after 2-3 mins of conversation he started talking in high pitch (Literally shouting) which is very unprofessional, after which i disconnected the call and found helpless at that point.

If operation manager is behaving in such way with the customer then obviously their team will have similar attitude. I request zoom car management to seriously look into this issue (I read few complaint and found that zoomcar is really bad with customer service).