[Resolved] Zoom Car — Suddenly Zoomcar said they cannot provide the already booked car

probal.basak

from Gurgaon, Haryana

Address:	700081
Website:	www.zoomcar.com/kolkata

Hi.. Please note the booking id : JPS6TJEGC.. I booked a scorpio well in advance. my journey date is 10-Apr 2017... Now a zoomcar representative called and said the car cannot be provided..

I have planned for everything and they are now saying the car is not available. They are offering to take a 5 seater. Very well said. I need a 7 seater and they are offering a 5 seater.

They said either to take the 5 seater or cancel the booking. Or if i cannot accomodate in the 5 seater then book another.

It seems they are least bothered about their customer.
Horrible company and horrible experience. I will never ever opt for zoomcar in future.

How can they say like this. Its pretty rude. I have planned for everything.

I need the car any how. Please look into it.

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May 11, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2017

Zoomcar Customer Care's response Hello Anupam,

Greetings!

We understand our team reached out to you in regard to the escalation raised. As discussed we will serve you booking providing 7 seated vehicle from the same location.

We once ageing apologised for the inconvenience. Hope you have a wonderful trip using Zoomcar.

Regards,
Zoomcar