[Resolved] Zoom Car — tariff being charged

Glin

from Mumbai, Maharashtra

Address:	560102
Website:	www.zoomcar.com/bangalore

I had rented a zoom pedl cycle (No.3166609) on 13th dec at 8.22pm and after my trip, i had locked the cycle and ended the trip at around 9pm on the same day. However the trip did not successfully end and i realised that the meter was still running when i tried unlocking another cycle on 15th dec. Hence the meter was running from 13th dec to 15th dec, even though i was not using the cycle. Now the app is asking me to pay an outstanding amount when i haven't even used the cycle for 2 days continuously.

Requesting the outstanding pending charges to be removed please.

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Jan 18, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

Zoomcar Customer Care's response Hello Glin,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim

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Comments

Thewistle blower

from Noida, Uttar Pradesh

Hi,

I have returned the car in exact same condition in which I got the car and that to meeting all policies, but still I was overcharged with ₹4000 saying a damaged charge,

And the customer support is not connecting.

-Amol

Zoomcar Customer Care's response, Jan 8, 2019

Verified Support

Hello User,

Greetings!

We understand your concern here. Upon checking with the above mention booking ID we have already made the necessary changes in the booking and reversed the damage charges which was levied. Once again we apologize for the inconvenience caused.

Regards,
Imran
Zoomcar