[Resolved]  Zoom Car — the condition of the car could have resulted in a fatal accident

The condition of the car was really bad. So, bad that we almost crashed because of the faulty lights. Faulty headlights, broken bumper that fell off while driving, faulty windscreen-kept fogging when it rained, faded interioirs, screeching sound from the ac console. Such bad condition of the car and still they are not providing me any refund. Paid the full amount for a good condition car got a faulty car yhat could have resulted in a crash.
Was this information helpful?
No (0)
Yes (0)
Nov 20, 2017
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2017
Zoomcar Customer Care's response
Hello Guneet,

Greetings!

We are sorry for the inconvenience caused. We do follow a strict protocol in ensuring that the vehicles are well maintained. Reviewing your comments regarding the vehicle condition. We understand that we have failed to provide the vehicle in a good condition. Kindly share your booking details for us to check the above issue and revert.

Regards,
Appachu
Zoomcar
Oct 20, 2017
Updated by Guneet Babber
Booking ID is JPS6TA3SE. Please do not revert with 700 driving credits. I have already declined that.
Complaint comments 

Comments

Booking ID is JPS6TA3SE. Please do not revert with 700 driving credits. I have already declined that.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5655
    Pending
    12
    Resolved
    2592
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information