[Resolved] Zoom Car — the cycle did not unlock, billing amount is increasing, unable to end the trip

Harshada Khandekar

from Ponda, Goa

Address:	411038
Website:	pedl.zoomcar.com

Tried to take a pedl trip on april 9, 2018 at 6.18 pm for bicycle no 102732. However, the bicycle did not unlock and the trip started. Since then i am not able to end the trip also. The amount charged is continuously increasing. I tried to end the trip but it couldn't end. The cycle is still parked at the pedl cycle station.

I have tried to make complaints through their app. But there is no way where we can track our complaints. This is strictly unfair for the consumer it just says, someone will get back to you, which never happens!!. Pedl service is extremely horrible and torturing. They don't have any customer support number as well. I faced some other breakdown issues for previous two rides. I want the entire money refund.

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May 20, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

Zoomcar Customer Care's response Hello Harshada,

Greetings!

We are sorry for the trouble caused. Please send us an email through our contact us page. The concerned team shall revert to the email. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus

Regards
Wasim
Zoomcar

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Comments

Daksh Kathpalia

from Delhi, Delhi

I was told that i ll get the refund by maximum 3-4 days. Today is tha 9th day after returning the car. Still i have to been refunded with the cost .

Harshada Khandekar

from Ponda, Goa

@ Wasim: If the email generated on zoom car support page has no sender's address, how will any customer care executive get back? I have already raised a complaint through the app and desktop several times. I have not got any response.