[Resolved] Zoom Car — they are charging me extra without any reason

Chirag Panchal.

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400081
Website:	www.zoomcar.com

I had booked zoomcar of morning 7 am. Picked my car at 8:30 am. And i dropped time was at 2 pm and i dropped around 2:15 pm. I have not driven extra kms too. They have charged me extra 978/- without any reason. When i am asking them the full bill (Split up) they are not ready to show even that. No response on mails too. There customer care no. Is also not proper. Never connects to customer executive. I had earlier used zoomcar in pune. I had very good experience. But in mumbai it was the worst experience.

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Jan 19, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Zoomcar Customer Care's response Hello Chirag,

Greetings!

We are sorry to know about the discrepancy in the billing.

Kindly share your booking ID, we shall have a check on the escalation raised and we shall update you on the same.

Regards,
Sowmya
Zoomcar