[Resolved] Zoom Car — they don't refund as promised

Suraj Temkar

from Bengaluru, Karnataka

Address:

Mysore, Karnataka

First of all let me start by saying they delayed to provide a car by 1 solid hour saying they issued us the wrong car which was for maintainance, over that we booked fuel cost included booking but haven't got a refund from them.

One of the worst service now. They say we have booked no fuel booking which is a big lie. I've the necessary receipt and screenshots for the same.

If it's not redressed here i'll be approaching consumer redressal court for refund, mental harassment charges and inconvenience fee through my advocate.

+1 photos

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Apr 22, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Zoomcar Customer Care's response Hello Suraj,

Greetings!

We understand your concern here. We did go through the booking and see that the booking was placed under without fuel package, hence, we regret we will not be able to process the refund. Hoping for your understanding in this regard.

Regards,
Ramya. S