Zoom Car — un necessarily charged extra and customer harassment

Address:	Bangalore, Karnataka, 560029
Website:	Zoom Car

We had taken a zoomcar (Jps621b90) on 18th march 2018 7:00 pm from jp nagar 7th phase. The pickup location was scary and not didn't look like we could get a cab from there when we drop it back at 12:00 pm. So at around 8:48 pm we had called the customer care requesting if we could drop it somewhere in koramangala the customer care executive said we can but we would be charged a penalty of 2000, which we agreed to. He said it is not an issue and can park it in koramangala and call the customer care to let them know (Nothing else about any other extra fee was mentioned). Later we paid for a time extension till 1pm. At about 12:30 we dropped the guys off and reached forum to park the car and called the customer car. They made us wait for 45 mins and then called us again to tell us that we cannot park it there we have to park it back in jp nagar. By the time they had called back, because it was getting too late we had kept the keys inside and locked the car. When they said us that we have to park it back in jp nagar we informed them that it is not possible and disconnected the call. That very night we go a notification about the inconvenience fee of 2000 which we paid immediately. 2 days later we got a message saying that there is an outstanding amount of 8240 because the car was dropped 13 hours late. When i called the customer care they said that for change of drop location it is a penalty of 2000 rs. Plus late drop charges, which was not mentioned earlier. It is not mentioned in their help and support section on their app either. How can i be held responsible because the people at zoomcar 3 hours later changed their mind and decided that change of drop location is not possible? Is not pure customer harassment making 3 girls wait at a parking lot at 1 am? Why did this outstanding fee of 8240 pop up suddenly 2 days later, while the 2000 was charged immediately?