[Resolved] Zoom Car — unable to end my trip in mumbai iit

 
1 Review
India
 PiyushRaj4680 on Dec 15, 2018
Hi team,

I booked a cycle 102269 stationed at my location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for one hour ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 102269
Name - piyush raj
Area - iit mumbai
Complaint marked as Resolved Jan 18, 2019

Complaint Status


[Dec 15, 2018] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Dec 15, 2018
Hello Piyush,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    80%
    Complaints
    1943
    Pending
    95
    Resolved
    1533
    phone
    +91 80 6748 1200
    location
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    Zoom Car - unable to end my trip in mumbai iit