[Resolved] Zoom Car — unable to end my trip in mumbai iit
PiPiyushRaj4680 on Dec 15, 2018
I booked a cycle 102269 stationed at my location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for one hour ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.
Cycle number 102269
Name - piyush raj
Area - iit mumbai
Complaint marked as Resolved Jan 18, 2019
[Dec 15, 2018] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Dec 15, 2018
We are sorry to know that the issue has been persisting.
We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
In case you need any further details, kindly revert, we shall help you accordingly.
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