Car RentalZoom Car unable to end my trip in mumbai iit

[Resolved] Zoom Car — unable to end my trip in mumbai iit

1 Review

India

PiyushRaj4680 on Dec 15, 2018

Hi team,

I booked a cycle 102269 stationed at my location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for one hour ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 102269
Name - piyush raj
Area - iit mumbai

Complaint marked as Resolved Jan 18, 2019

Complaint Status

[Dec 15, 2018] Zoom Car customer support has been notified about the posted complaint.

Verified Support

Zoom Car Customer Care's response, Dec 15, 2018
Hello Piyush,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim