[Resolved] Zoom Car — unable to end the trip since last 2 hours

Hrishik Bagla

from Guwahati, Assam

Address:

Kolkata, West Bengal, 700102

I am trying to end the pedl trip of this cycle number[protected] since last 2 hours and it shows"Time out please try again" . I don't understand what is this? When I am done, I just end the trip and it never happens on the first try but never takes this long to end. I've parked the cycle from where I had started the trip, a pedl station. It is being charged Rs 3 for every 10 minutes. Also, there's no way to contact zoom car support for pedl. Please resolve the issue as soon as possible

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Jan 18, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

Zoomcar Customer Care's response Hello Hrishik,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim