[Resolved]  Zoom Car — pdel cycle trip not ending

Address:

411038

Hello team,

I booked cycle at ideal colony. Cycle number 101635. But cycle didnt unlock, so i end the trip in 2mins. 3 rs deducted from my paytm account.

Again in 2 mins i booked a cycle 101370 stationed at ideal colony, kothrud & used it for around 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I locked the cycle manually, now its not allowing me to unlock the cycle. I am being charged for 2hr 38 minutes ride and its still debiting the money from my account.

I tried for almost 2hours 30mins waiting there (Which itself is so disgusting and pathetic)!! I couldn't even move the bicycle a single bit and still being charged. And i am getting charged as my writing this. I have send query 3 times on zoom customer care, still there no response from customer care end. It's so pathetic to see these kind of behaviour from a reputed brand. I request you to have a look into this issue and resolve it at the earliest.

Cycle number 101370
Name - aniket kulkarni
Area - ideal colony, kothrud, pune

Regards,
Aniket kulkarni