[Resolved] Zoom Car — unable to end trip: cycle 3204266

Shanti Sree

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560047

I have used this cycle to reach a certain destination and while leaving, I booked an Uber. I did not even unlock the cycle or begin the trip but to my horror, I'm being billed for a trip I wasn't even on and FOR THE SAME CYCLE!

The cycle is at the PEDL station & I'm unable to end the trip, and money is being drained out of my PayTM wallet.

You guys need to have a customer care support or something, like what kind of service is this? Atleast appoint someone to deal with these issues :/

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Jan 4, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

Zoomcar Customer Care's response Hello Shanti,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar