[Resolved] Zoom Car — unable to end trip for pedal bike

Poonam Jajoo

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411014

Not able to end trip for the pedl bike. It has already deducted 36 rs from my account.
This is a frequent issue observed.
If it continues then i doubt if people will actually be preferring to use it.
Kindly solve the issue and don't deduct faltu amount from users account.. This is just cheating...
I have used the bicycle just for 5 min but is is continuing to charge me

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Jan 3, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

Zoomcar Customer Care's response Hello Poonam,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar