[Resolved] Zoom Car — unable to end trip for pedl for 100200

Ninad Madhav

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I have used pedl cycle for around 20-30 mins but unable to end trip.

I am always getting error either time-out or parking full. I have even tried at other station and parking is full

I have used it on 09/dec/2018
Pedl cycle id is 100200.
Also excess amount has been deducted from my account.

Even i couldn't find any customer support contact details in app to get help.

Please resolve this complaint on priority

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Jan 18, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Zoomcar Customer Care's response Hello Ninad,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim