[Resolved] Zoom Car — unable to end trip in pedl

Atx

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411001

I started a trip and locked the cycle after 10 minutes at the station but couldnt end the trip even after one hour. The trip also didnt end automatically and i am still receiving messages to end trip and trip charges but i am unable to end trip.
I dont know what to do now. It has been pathetic since i have been trying to contact the customer care of zoom car but they are not available and the numbers are wrong
If you are starting a service like this and unable to support customers then it is totally waste
However the idea of peddling is good but until the appropriate support is provided it would be a waste
Kindly resolve the issue and end my trip as discussed here without any extra charges. The cycle is already locked and parked in the station but dont know why it is asking me to park me again at station. The zoom car pedling service also even changes their station frequently and the users are not notified about them

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Jan 4, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar