[Resolved] Zoom Car — unable to remove my driving licence from my friend account

 
2 Reviews
Bhubaneswar, Odisha, India
 MRIGANK CHAUDHARY on Feb 13, 2020
Hi,
My freind has applied my driving license in his account, in future any thing happens it is not my responsibility, i tried contacting to zoomcar customer service several times but their was no reply from their side. It is very irresponsible, as zoomcar approves bookings without checking if the driver has applied his own lince or not by cross checking the faces on the same
Complaint marked as Resolved 2020-03-18 06:08:53

Complaint Status


[Feb 13, 2020] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response Feb 15, 2020
Hello Mrigank,

Greetings!

We understand your concern here. Please note, our team will validate the documents before the same is approved. Please send an email with your request through the contact us option in the application for us to have a check and do the needful.

Regards,
Appachu
Zoomcar
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I booked car with ZOOM rental APP and was not able to start the trip as car door is not opening and no guidance at all to address the issue and to support, there is no access to talk to any of there executive through customer care no and even not able cancel the trip as it says trip already been started, need to your help

Zoom Car Customer Care's response, Feb 22, 2020
Verified Support

Hello Jagannath,

Greetings!

Please accept our sincere apologies for the inconvenience caused. We did have a check and we have cancelled the booking with the complete refund. Please rest assured, we will surely have a check as to why you were unable to reach our customer care and we will take necessary measures. Once again, we are sorry for the inconvenience caused.

Regards,
Ramya. S

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    Zoom Car - unable to remove my driving licence from my friend account