[Resolved] Zoom Car — unable to unlock cycle and end trip on pedl zoomcar but deducted amount from paytm

Soumen03

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 412204
Website:	pedl.in

I booked a cycle 101986 from Lodha Xperia Mall.The trip was started but not able to unlock cycle.
I had try many time to lock the cycle and end the trip but system showing timeout.I had raise complain in customer case but they do not call back and 10 Rs withdrawal from paytm cash.

Zoomcar Order #15b91bbd-0714-11e8-afd0-028ea5d789d4 Paytm Cash Txn ID [protected]-02-01 04:30:01 PM

Cycle number 101986
Name - Soumen
Area - lodha palava city, Xperia mall

Team should revert transaction.And stop charging without valid trip.

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Mar 9, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Zoomcar Customer Care's response Hello Soumen,

Greetings!

We are sorry for the inconvenience caused. Request you to write to us through our contact us page on the application or website to end the trip or for any refund issue.

Regards,
Kiran.S
.