[Resolved] Zoom Car — unable to unlock the cycle, ride was started and unable end trip

Vikhayat Gupta

from Pune, Maharashtra

Address:	411021
Website:	www.zoomcar.com

Sir, i've booked pedl cycle (Cycle no:102133) on dec 2, 2018 at 10:28 pm from westend mall aundh, pune. But lock got stuck and ride started i tried to end the ride but it didn't work for me. I also mailed customer support to end this ride. But d'dn't get any reply.
Very disappointed. Not even a proper help or customer care provided to ask for help

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Jan 7, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Zoomcar Customer Care's response Hello Vikhayat,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar