[Resolved]  Zoom Car — Unauthorised Damage charges Being forced onto me.

Address:	560008
Website:	www.zoomcar.com

I booked a Ford Figo with Zoomcar under booking reference - JPS6T1RBW.
Picked up the vehicle from Mumbai Airport Multi level car park on the 30th of June, 2017 at 11am.
I was handed over the car by the zoomcar representative. I completed the formalities and took the car expecting for a smooth service. Upon leaving the premises, I noticed a great amount of wobble in the vehicle, thus, I found a safe spot and changed the tyre. The tyre that was on the vehicle had uneven wear having 3mm tread on one side and below 1.5mm on another side. There was also a massive bulge on the tyre and some of the wires contained within the tyre were poking out.
Zoom car deliberately provided me with a faulty vehicle and made me check the vehicle in a dark premises, thus not being able to check the vehicle properly. Least of all, I never expected them to provide their customers with a faulty vehicle which was extremely dangerous to drive as if the tyre had exploded, I would have ended up being involved in a major accident.
When I returned the vehicle, I informed the Zoom car representatives about the faulty tyre to which they said that I had burst the tyre. I asked them to check if the tyre was able to retain any air. Surprisingly the tyre which they claimed I burst was able to retain air easily. I asked them to show me the record of the tyre tread which they maintain. To my surprise, I found they had noted the tread at 4mm. When I had them cross check this with all the vehicle tyres, It was found that no tyre tread was over 3mm and on the faulty tyre, some portions had a tread of below 1.5mm.
Zoomcar is being extremely unreasonable in forcing me to pay Rs 3500 for the damage stating that I caused the damage and are threatening me with legal action. Their systems are not in place, their vehicle checks are inconsistent with their records and their representatives do not advise the customers to inform them if any problem is encountered. Moreover, Zoomcar does not care about their customers safety and provide them with faulty vehicles.
They have also forfeited the INR 2000 deposit I paid to them and are demanding I pay INR 1500 more or they will take legal action on me.
As a vehicle rental business, their priority should be ensuring the safety of their customers by providing vehicles that are safe to drive and they should ensure all their vehicles are checked thoroughly by their staff ensuring such issues are not encountered by a customer.
Their claim is that I did not notify them about the vehicle condition at the beginning of the journey. First and foremost, I am paying to hire a decent and safe vehicle (which was not the case here), I expect the vehicle to be maintained properly and not encounter such issues as I had several meetings in place and due to their faulty vehicle, I was late at my meetings since I had to stop and change the tyre myself. I had the courtesy to bring to the attention of the staff the faulty tyre but they wanting to hide their fault started pinning the blame on me.

I request you to kindly look into this matter and help me.

Thanking you.