[Resolved] Zoom Car — Unauthorized charges applied

Ritunjai Bansal

from Chennai, Tamil Nadu

Address:	600096
Website:	www.zoomcar.com/chennai

Booked a zoomcar, went to pondycherry (On 14 april), lost car key, made a new key after consulting their customer care, returned car with full functionality and after it was fully verified by them, all the charges were dropped.
After 4 days (19 april) got a message from them to pay an amount of 10000. We already paid an amount of 10000 for making the remote key (As asked by them).

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May 27, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Apr 20, 2017

Updated by Ritunjai Bansal I followed up with them and every time they said ok you can make the key, and then you need not pay the charges. I also provided them with the bill as a proof for making the remote key.

My biggest mistake was to tell them that we have lost the key, if i have not informed them, then they would not have even checked twice, and all this nuisance would have not been cheated.

It feels like Zoomcar cheats people and take customer hard earned money.
My booking ID is - JPS6TLTF7

Verified Support

Apr 25, 2017

Zoomcar Customer Care's response Hello Ritunjai Bansal,

Greetings !

Firstly, please accept our sincere apologies for the inconvenience caused.

We understand from our concern team that they have spoken to you and informed that the vehicle key damages were done during your booking. We always strive to create a positive customer experience and we do not needlessly penalise our customers.

Our support team has made all efforts in being transparent in terms of charges levied. Our users are responsible for securing the vehicle and the accessories during their reservation.

After verifying the records we found that you have damaged the vehicle key and charged for the same.
As the charges were found to be appropriately levied on your account. Reversal of charges could not be initiated.

Appreciate your cooperation and understanding.

Regards,
Zoomcar.

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Comments

Shiva Sriram

from Chavakkad, Kerala

Terrible costumer service. One of the most unprofessional and non transparent service providers to deal with. Had hired a Zoomcar (biggest mistake of my life) in December. Wasn't informed about any damage at the time of returning the car. My mistake was that I trusted the zoomcar collection guy to complete the formalities, and left hastily, only to be informed eventually that I jave been charged Rs. 10000 as damage charges. I have since been requesting them number of times to prove the charges to me by providing a bill of the repair done, which they down right refuse to generate. Above that, they send legal notices threatening to take me to court for not paying up. They just take customers for a ride and their team is very rude to talk to. Highly unrecommended.