[Resolved] Zoom Car — unauthorized damage charge set on me_jps6f9d36

arya sats

from Mumbai, Maharashtra

Address:

Indore, Madhya Pradesh

Related to a zoomcar booking id_jps6f9d36
I had booked a car on 30th march and zoomcar has charged 7000 inr as vehicle damage charges...
But i regret this because already i had share every single proof photos videos that nothing has been done by me...
I had gone personally to see the actual vehicle but was not allow to do so..
Even the security guard denied to show cctv footage while we returned the car...

Every time i drop a mail regarding this and zoomcar team is asking for 24 hour every time since 31st march...

Rationale behind writing this mail is to get immediate support on this so that this issue could be resolve at the earliest...
Also the payment was deducted without any intimation, i do not understand why these people have done this...

I want my refund until the damage is confirm... Because this team every time tell my issue is under investigation...

The video has been added to the time of returning the car, which shows that there is no damage, time of taken video-07:35pm, our trip was close on 08:00pm.

Look forward for your immediate support...

Expecting a swift response from you because you are now the only resort

Thanks beforehand
Regards
Prem kumar.

+2 videos

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May 16, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2019

Zoomcar Customer Care's response Hello Arya,

Greetings!

We do understand your concern here. We did check and see that our team has been requested you to share the properties(date and time) of the video. Hence, we request you to share the properties through the contact us page. We will surely have it validated and do the needful.

Regards,
Ramya. S

Apr 14, 2019

Updated by arya sats Hiii,

Thank you for your swift response !

Here attached a photos with properties as you want by me.
please do needful,

FYR

Thanks & Best Regards,
Prem

Jun 07, 2019

Updated by arya sats What's the status for the same?

Verified Support

Jun 10, 2019

Zoomcar Customer Care's response Hello Arya,

Greetings!

We did revalidate on the issue stated and we see that the windshield was damaged during your trip. Hence, we have levied a charge. We request you to share if any image captured post drop off the vehicle at the location for us to check on the same.

As the levied charge is valid, unfortunately, we will not be able to reverse the charge.

Regards,
Ramya. S