[Resolved]  Zoom Car — unavailability of car at the required time and no response on refund for the cancelled booking

Address:

Hyderabad, Telangana, 500090

Dear team,

I am writing this email to log a compliant which your phone customer service team could not resolve. I had made a booking yesterday through zoom car for pickup at 2 pm. When i reached the site the car was not available and the executive there informed me that the car has gone for charging and it will take some time for the car to be available.

After waiting till 2:30 pm i called the customer support and informed about my situation as the car availability was already last by 30 minutes. Till 2:45 pm i was at the pickup site and the car was still not there. I had an important appointment with a doctor at 3:30 in jubilee hills which i could not miss and hence i had to take a cab to the place. I had informed the zoom car team that i need to cancel this booking as the car was not available at the time it was promised.

I had called again the zoom car team at 6:52 pm and 8:16 pm but there was no resolution in sight. The executing on call refused to provide any refund or allowed me to speak to any supervisor/manager. I am writing this email as an escalation because your organisation failed to provide the service as per the promised time and also failed to provide necessary support when the complaint was raised. It might be just an hours delay for you in providing the car but for me it was more than that because i was banking on your service to take my wife to the hospital. I hope you will treat this email appropriately and take relevant actions as per your core commandments of empathising everywhere.

Look forward to your revert, i can be reached at [protected] in case you would like to discuss on this subject.

Ps: screenshots attached for the calls made to your customer care on the issue.