[Resolved]  Zoom Car — unethical outstanding

I had a booking of Tata Tiago from 14th October to 15th October, midnight I got the call regarding car being not available and they changed it to Creta. I took the car did a check and clicked the photographs and completed my journey on 14th itself. When completed I did get a text that trip has been completed and the inspection will be done and any outstanding or any charges will be charged within 24 hours. After 24 hours I got a texts that my booking has been completed and there are no outstanding charges (which is ofc received after the inspection done). The story started from here now on 31st October i got a text that outstanding amount of 10000 is there. I called customer support the told me charges were valid and they won’t wave it off.
Now to be clear
1. The inspection was to be done within 24 hours of periods which I got that text that there’s no outstanding.
2. Your vehicle may have been booked or used by zap executive in those 15 days which leads to they must be responsible for the damage.
3. Your vehicle wasn’t taken from the hub it was parked on road, which certainly I am not responsible if any damage is done in those 15 days
4. What if it was all planned you changed the booking and applied all charges to me and the underbody damage was already done before I took the vehicle, ofc there isn’t any option to upload underbody damage or your company has any policy for so.
5. I went through your damage policy there isn’t any damage fee for so.

Your customer care executive simple told me “sir apki zimedari hai car ke niche dkh ke leke jana tha” how will I roll down to some vehicle and check that too 5:00am in morning. Atleast train your customer care to do sensible talks.

I have all the messages, mails and photographs of the vehicle, if I keep going through the problem you are providing me with I’ll simply file a case in consumer forum.
Go check the history of my account how many bookings have been made and this is how you treat your prime and super miler customers.

Booking Id: JPS6X6XWR