[Resolved] Zoom Car — unfair charges levied
HuHukamGupta on Jun 18, 2018
Zoom-car booking reference number : jps626q7x dated 12/06/2018
I had hired the car for 8 hours which included 160 km free travel distance. At the start of the trip, the fuel meter showed some 100 km as distance to empty; ideally, the car should have had sufficient fuel for the pre-booked estimated kms, i had to buy diesel from grey market near kumbalgarh as there was no filling station nearby. The company refused to reimburse me 750/- i spent for the fuel because of the non-availability of receipt. The company must have records of how much fuel was available in car at the start of the trip, total distance traveled is also known, therefore quantity of fuel consumption can be calculated and should be reimbursed, at least at market rates, if not as per actual.
Secondly, i had requested for extension of time by 3 hours before the scheduled drop off time but it was cancelled on the pretext that payment for the extended time was not made upfront. Late charges of 900/- were imposed for the delayed drop off. I feel that the late charges imposed are not fair and should be rolled back & reimbursed.
Complaint marked as Resolved Jul 20, 2018
[Jun 18, 2018] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Jun 19, 2018
We completely understand your concern in this regard. However, it is a mandate to upload the original fuel bills post your booking completion for us to validate and process the refund.
In regards to the late fee and late charges, the same is valid as the payment for the extension was not done immediately.
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