Zoom Car — unfair charges levied

 
2 Reviews
 HukamGupta on Jun 18, 2018
Zoom-car booking reference number : jps626q7x dated 12/06/2018
I had hired the car for 8 hours which included 160 km free travel distance. At the start of the trip, the fuel meter showed some 100 km as distance to empty; ideally, the car should have had sufficient fuel for the pre-booked estimated kms, i had to buy diesel from grey market near kumbalgarh as there was no filling station nearby. The company refused to reimburse me 750/- i spent for the fuel because of the non-availability of receipt. The company must have records of how much fuel was available in car at the start of the trip, total distance traveled is also known, therefore quantity of fuel consumption can be calculated and should be reimbursed, at least at market rates, if not as per actual.

Secondly, i had requested for extension of time by 3 hours before the scheduled drop off time but it was cancelled on the pretext that payment for the extended time was not made upfront. Late charges of 900/- were imposed for the delayed drop off. I feel that the late charges imposed are not fair and should be rolled back & reimbursed.

Complaint Status


[Jun 18, 2018] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Jun 19, 2018
Hello Hukam,

Greetings!

We completely understand your concern in this regard. However, it is a mandate to upload the original fuel bills post your booking completion for us to validate and process the refund.

In regards to the late fee and late charges, the same is valid as the payment for the extension was not done immediately.

Regards,
Rohit
Zoomcar
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Comments

Hi Rohit,

When you say that you completely understand my concern, this validates that you are in agreement of the flaw in the system. Fuel bills can be inflated, how do you check in that case if the refilling is genuine or not.

Regarding the late charges, you have after all deducted the amount from the security deposit with you. Why did your system not deducted the extension charges from the security deposit after receiving the extension request? The late charge is absolutely arbitrary, and is levied to earn free fall additional profits.

I sincerely liked the concept of your car rental but there are certain flaws in the system which need to be addressed so that the consumers are not harassed or cheated.

I once again request you to reimburse the fuel cost incurred & late charges levied. I keep the option open to go to the consumer court for grievance redressal.

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    Zoom Car - unfair charges levied