[Resolved]  Zoom Car — unfair charges of wrong location drop off

Website:

zoomcar.com

Hi,

I booked a car with zoomcar with id: jps64ke29 in bangalore on 16th july, 2018. My pickup was at 3:00am at scion avenue, 4th a cross road, nagavarapalya, kaggadspura main road bangalore. I booked this car for 12 hours that is i had to drop car on same location at 3:00 pm on same day. So, i dropped car at around 2:40pm and put the keys inside car and locked it through app. While starting the journey i found there was little fuel, so me and my friend went to fuel station to refill but what we found was that the fuel tank lid was broken and it was not opening. As it was early morning so we could not find a mechanic. Fortunately we found a person on another fuel station that fixed the fuel pump lid and we put rs.1000 fuel in car.in total we spent one hour on fixing this. We also made a call to zoomcar during that but they said we will revert you in 20 minutes but till then our issue got resolve. So, ultimately we spent one hour from 12 hours on this issue.

Next thing, when we dropped car and put fuel bills on app, zoomcar put rs.2000 as rule violation and we even didn’t know what was the rule that we broke. After that they put late charges and total outstanding amount was rs. 8820. I called zoomcar for clarification and they said you dropped car at wrong location. I said i dropped car at the very same location from where i pick the car. I also told them that i have all the proofs regarding location. They opened the case. At once they reversed late fee charges and said that we are working for the wrong location drop charges and now outstanding amount was rs.1000. But after few days they told that the charges were correct and you have to pay rs. 8820 outstanding amount. I called them so many times but only i got the response: ‘please wait for 24 working hours and we will revert you’.

I also mailed couple of times and also asked them to share the gps location of car on that day but zoomcar didn’t respond. I shared my location proof and the receipt of ola that i booked on that day. I also have my iphone location history of that day.

I am asking please work on this as zoomcar is sending me legal notice and harassing mentally.