[Resolved]  Zoom Car — unjustified damage charges - trip id :jps6bg12c

Address:

Delhi, New Delhi, Delhi, 110058

Trip i’d: jps6bg12c.
Company : zoomcar india pvt ltd
Name :tarun sharma
Trip total cost : rs32900 — complete payment done.

I completed my trip on 9th jun2019 and i cleared all my pending dues of rs 4576 on 19th june then on 30th june i got a recovery notice that another rs6000 is pending from my side.

Regarding my booking number jps6bg12c i got notice saying rs6000 payment is pending whereas i did all pending payment on 19th june.

Chronological order summary of events is given below :

1) zoomcar added rs 6000 vehicle damage charges on 10th jun then i kept following for getting the details of those charges but no reply from zoom car team.

2) on 19th jun zoomcar sends me a notice that 4576 payment is pending and the details showed that rs6000 vehicle damage charges were reversed.

3) on 19th june payment was made by me and gst invoice from zoomcar was recieved stating closure of my trip. Invoice attached for reference.

4) on 27th jun i got another notice saying rs6000 payment is pending and these 6000 charges were the same which were reversed on 19th june.

I got a reply from zoomcar team that these charges that these charges are because of damage to tyre caused during my trip

I asked two questions from their team

1) on what basis were the vehicle damage charges reversed on 19th june?

2) as per zoomcar policies severe damage is treated where part replacement is required, in this case tyre was repaired (We did not claim any repair fee from zoomcar) and it was working fine. There was a tyre punchure we got it fixed and there was no air leak from punchure. So part replacement is not required, then why it is being treated as a severe damage. It should be treated as minor damage for which rs 500 is chargeable as per zoomcar policies.

It has been more than 3 months we have had more than 50 mail exchanges but i have not got a clear reply on the above two questions.

After every 3-5 reminder email sent by me i get a reply that we apologise for the inconvenience and we shall revert in 2-3 business days and then again no response on my queries and at the same time i have received 5 recovery notices till now!

I even said that i am willing to pay the 6000 dues if that is justified still no one is answering my queries.

To further make it worse it is impossible to talk to zoomcar representative on phone if your trip is closed. I called customer care so many times but i was never able to get hold of them.

I dropped emails saying can someone call me so that we can discuss the matter and close the issue but no one called me although few weeks back i got a message saying hope your query has been solved after talking to our representative where as no one called me. I then got email saying my number is unreachable to which i replied with alternate number also but no one called me till date.

This has been very frustrating experience for me and surely i am not going to recommend zoomcar to any of my friends.

I just hope to close this case and then uninstall my zoomcar app.

I have attached snap of gst invoice, wanted to upload email communication back up also but pd[censored]pload is not allowed on this page.

Regards
Tarun sharma
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