[Resolved]  Zoom Car — unnecessarily charging fines without any proof

Address:

600089

Hi,

I booked a car on zoomcar. I picked up a car from a parking far away from the mainroads. The car was very dirty from inside and moreover it had a flat tire.
The car looked like it was not inspected or serviced after the previous trip was completed. I called the customer care regarding the same and the lady who picked up said they are not responsible for this and I'll have to go find a mechanic myself.

I lost a lot of time because of all this and as i was in a hurry, i did not check the documents.

So basically, I never even opened the dashboard of the vehicle.

I used it and return it on time at the same location. After almost 2 days, I got an email from zoomcar saying that i have an outstanding balance of 15000 plus. Few days later I got a call saying I have been fined for lost documents. I explained all these things that happened to the guy who called. He said he'll check and get back to me.

On next day, i got a mail saying i still have any outstanding amount of 15000plus.

I wish to clarify that I didn't even touch the car documents and will not pay anything in this regard.