[Resolved] Zoom Car — unnecessary charge of inr 400 levied and now threatening to file a legal case
Aankitr77 on May 13, 2019
I booked a car booking id jps6bleyj from 29th april 10am to 30th april 9pm. I picked up the car, at around 10:30am on 29th as the car was yet to be cleaned. Alos, the car seemed to be pretty old with already a lot of small damages. I informed the same to the vendor, uploaded some major damages on the app and started my trip. I had a quick chat with the vendor before leaving regarding the minor dents and he said it was ok and he was aware of the same. Further i completed my trip on 30th and returned the car at around 8:30pm. On the next day i get a message from zooomcar saying i have been levied inr4000 extra charges. When trying to contact their support team, they did not respond. Further after a few days, i get a notice saying i've been charged of over using the car, which in my case was not. I had started the trip half an hour late and returned the car half an hour early. I raised a twitter thread and got a reply from their team. They said i had damaged the car, not at all matching the reason they mentioned in the notice. They also sent me an image of the damage with an edited timestamp on top after 2.5 days i enquired about the issue.in short, zoomcar is trying to frame me. Also, the damage reported by them is not worth inr 4000. When trying to further contact their support team on twitter and on their app, they are now not replying to my email. Also, they are now threatening me that they'll be taking legal actions on me. I've attached the notice sent by their team which mentions i overused the car and the image sent by zoomcar's twitter handle of the damaged car. I request the zoomcar team to take back the falsely levied charges
Complaint marked as Resolved 2019-06-20 18:03:22
[May 13, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response May 15, 2019
We understand your concern here. We did have a check and see that the charge levied on the booking is valid. We regret we will not be able to reverse the charge.
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