[Resolved] Zoom Car — unnecessary charges placed on me | |||
This is regarding my booking with zoomcar (Booking id: jps6b2tgr) in hyderabad on 24th june 2019. I had picked the car up in the morning and filled in the checklist, where i had mentioned all the damages on the car. The app did not let me take pictures of the portions where the damages were already pre-mentioned on the checklist. So basically, i had taken pictures of the front of the car and updated it on the checklist. After i had returned the car, zoomcar updated the damage cost of rs.8000/-. I had hardly driven the car and am positive that no damages other than that previously existing had come upon the car. I wrote them a long mail asking them to send me the checklist that i had filled up while picking the car up. To my surprise the team at zoomcar was reluctant to send me the checklist but were insisting on me paying the back the cost for the damage. It's been a long time and i have recieved 8 payment reminders where in they threaten to sue me, i have always replied to them citing that they have yet to provide the checklist. I am not very aware of this but it has been clearly mentioned in their terms and conditions that if the damage was caused by me, i've got to pay for that but in this case they are trying to pin the blame on me and have me pay for something that has happened from their end. Kindly look into this. Was this information helpful? | |||
Jan 24, 2020 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 24, 2019 Zoomcar Customer Care's response Hello Karapurath, Greetings! We understand your concern here. Please note if any damage on the vehicle before pickup you will have to share the image in the app or the image can be shared through the contact us page. We see that the rear door was damaged during your reservation. Therefore, we have levied the charge. The charge is valid, we regret we will not be able to waive off the charge. Hoping for your understanding in this regard. Regards, Ramya. S Verified Support Dec 24, 2019 Zoomcar Customer Care's response Hello Abhishekaran, We understand your concern here. We did revalidate the charges and found it was invalid, hence we have reversed the same and made the necessary changes under the booking. Regards, Appachu Zoomcar Verified Support Dec 24, 2019 Zoomcar Customer Care's response Hello Ashok, Greetings! Upon checking on the booking ID - JPS665QLL, we see the fuel refund has been already initiated from our end which will be credited to your source account in 5-15 days. Regards, Imran Zoomcar | |||
1 Comment | |||
Comments
46%
Complaints
5653
Pending
13
Resolved
2591
View all 5653 Zoomcar reviews & complaints
+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information
Fueled the car for Rs.1000/- and Bills have been submitted with Vehicle no on It.
But Zoomcar is not processing the refunds.