[Resolved]  Zoom Car — unnecessary charges placed on me

Address:500047

This is regarding my booking with zoomcar (Booking id: jps6b2tgr) in hyderabad on 24th june 2019. I had picked the car up in the morning and filled in the checklist, where i had mentioned all the damages on the car. The app did not let me take pictures of the portions where the damages were already pre-mentioned on the checklist. So basically, i had taken pictures of the front of the car and updated it on the checklist.
After i had returned the car, zoomcar updated the damage cost of rs.8000/-. I had hardly driven the car and am positive that no damages other than that previously existing had come upon the car. I wrote them a long mail asking them to send me the checklist that i had filled up while picking the car up. To my surprise the team at zoomcar was reluctant to send me the checklist but were insisting on me paying the back the cost for the damage. It's been a long time and i have recieved 8 payment reminders where in they threaten to sue me, i have always replied to them citing that they have yet to provide the checklist.
I am not very aware of this but it has been clearly mentioned in their terms and conditions that if the damage was caused by me, i've got to pay for that but in this case they are trying to pin the blame on me and have me pay for something that has happened from their end.
Kindly look into this.
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Jan 24, 2020
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Dec 24, 2019
Zoomcar Customer Care's response
Hello Karapurath,

Greetings!

We understand your concern here. Please note if any damage on the vehicle before pickup you will have to share the image in the app or the image can be shared through the contact us page. We see that the rear door was damaged during your reservation. Therefore, we have levied the charge. The charge is valid, we regret we will not be able to waive off the charge. Hoping for your understanding in this regard.

Regards,
Ramya. S
Dec 24, 2019
Updated by Karapurath Abhishekaran
Hello Ramya

It makes no sense to include a checklist in the app, especially when you are talking about damages to the car in it. How can you place the onus of the customer to prove that the damage was before picking the car up, how would a picture justify it either. The only common document between the customer and you, would be the checklist. Which I had duly filled and mentioned the damage before picking it up. It is not justified to place responsibility of the damage on me, especially when I had specifically mentioned in the checklist that the damage was before picking it up.
Also, why are you guys so reluctant to share the checklist with me. You can follow through on the long trail of mail that we have exchanged and find that I have been asking for the checklist that I had filled up. Your app doesn't let me, access the checklist. Kindly provide the checklist, especially when you are levying a charge on me.

Regards
Abhishekaran Karapurath
Verified Support
Dec 24, 2019
Zoomcar Customer Care's response
Hello Abhishekaran,

We understand your concern here. We did revalidate the charges and found it was invalid, hence we have reversed the same and made the necessary changes under the booking.

Regards,
Appachu
Zoomcar
Verified Support
Dec 24, 2019
Zoomcar Customer Care's response
Hello Ashok,

Greetings!

Upon checking on the booking ID - JPS665QLL, we see the fuel refund has been already initiated from our end which will be credited to your source account in 5-15 days.

Regards,
Imran
Zoomcar
Complaint comments 

Comments

Booked the Zoomcar on 21 Dec 2019 with Booking ID- JPS665QLL.
Fueled the car for Rs.1000/- and Bills have been submitted with Vehicle no on It.
But Zoomcar is not processing the refunds.

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