[Resolved]  Zoom Car — unrepaired/poor car

I booked a car 8th march, 2019

First of all i booked it 11:30 pm but because there internal issues i got it by 2 o'clock.
After that also i was called back to the pickup place because of some issue they had.

The car provided was so difficult to drive.
It's clutch plate was hard, its gear box was very much difficult to operate and the breaks were not proper as well.

Above all i was 2500 for overspeeding even though it is no where mentioned about the speed limit.
Id: jps6f44gy

I am not satisfied with the service provide and i had to pay 2500 more. The given car was also not in a perfect condition to drive.
First i was assigned different car then i got another car, that too in poor condition and when i finally got the car i was called back to the place from where i picked up the car.

I want compensation for not providing required service.
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May 29, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2019
Zoomcar Customer Care's response
Hello Kritika,

Greetings!

We are sorry to know about the vehicle condition. The issue has been escalated to our ground team, we will surely inspect the vehicle condition, we will take necessary action. However, we regret we will not be able to reverse the overspeed charge, as you have exceeded the speed limit of 125, the charge has been levied as per the policy.

Hoping for your understanding in this regard.

Regards,
Ramya.S
Apr 27, 2019
Updated by Kritika Gupta2603
There is no where mentioned about overspeeding secondly, i don't want an escalation i was compensation for poor service
Complaint comments 

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I have been blacklisted from zoomcar for no reason and I had emailed the customer care but no response from them [protected]@gmail.com is my ID please remove my ID from blacklist asap

Zoomcar Customer Care's response, Apr 26, 2019
Verified Support
Hello Muhib,

Greetings!

We understand your concern here. Upon checking, we see that your driving license is approved under new account safwansaleem99@gmail.com. Hence, we request you to use the same account to make a booking.

Regards,
Ramya. S

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