[Resolved]  Zoom Car — unusual damage charges

Address:	560038
Website:	www.zoomcar.com

I booked a Zoom car on 24 September evening. The car I got was a white Maruti swift MH14GD0265 with booking ID: JPS640BYY. Went to pick up the car at 9 pm that night and just saw the car standing outside a building with no zoom car executive to help out. after opening through the keyless entry ### I found the number of the executive on the steering of the car. After that, I tried calling him on both his number to help me out in checking everything and starting my trip. there was no response from the given numbers. in the end, I somehow managed to start the trip on my own.

I was supposed to drop my car at 1 am but due to some reasons had to extend it till 2 am. on reaching the drop location at 1:50 am I tried calling both the numbers of the zoom car executive again but again no response from his side. It was such a irresponsible behavior of zoom car people which I didn't expect. Somehow again managed to end my trip.

All the payments were made and I left for home.

The next morning I woke up with several calls from zoom car team stating an outstanding amount of 8000 from my last trip. I checked the app and saw the amount of 8k outstanding against the damage fees stating scratches and dent on front bumper which never happened during the trip.

On calling the zoom car CUSTOMER CARE there was no response. then on dropping a mail to the CUSTOMER CARE they replied stating:
"With reference to your mail regarding the booking id: JPS640BYY, we apologize for the inconvenience caused. However, the levied damaged charges are GENUINE and valid and the same has been charged as per the policy. Unfortunately, the charges shall not be reversed or waived off."

On which when I replied stating that I picked up and dropped the car in the same conditions and the problems I had to face due to the irresponsible behavior of the executive to which they replied:
'With reference to your mail regarding the booking id: JPS640BYY, we apologize for the inconvenience caused. However, it was keyless entry(KLE) booking, so no one was available to assist you. We checked and confirmed that the levied damaged charges are valid and the same has been charged as per the policy. As you are disputing on the damage charges, we would request you to share the clear images or the video along with the properties(Date and Time) taken at the time of the pickup and drop, to validate and assist you further on the same. Request you to bear with us."

During this conversation on the mail, I got a call from someone from zoom car on 1 oct and he told me to share the video/picture taken during the time of drop along with the properties of the same.

To which I shared with them TWICE the video my friend made during the drop with the properties of the same. it the video it is clearly visible that there was no dent on the car during the trip.

After sharing the video and properties screenshot on 4 Oct there was no reply from the zoom car CUSTOMER CARE.
On 10 of oct, I receive a mail stating if I don't pay the outstanding amount in 5 days legal actions will be taken. after 10 Oct I am daily calling the CUSTOMER CARE number of zoom car and there is no response from there side. also dropped several emails still no response from there side.

Zoomcar has shown such an irresponsible behavior when it comes to customer support and I didn't, expected such malpractices from there side. really disappointed from Zoom car.