[Resolved]  Zoom Car — *urgent* unable to end the trip of pedl 3226629

Address:Pune, Maharashtra
Website:Zoomcar

I have used pedl # 3227729 yesterday morning and i have been trying to get in touch with them on help desk but i haven't received any response in last 24 hrs. I have used pedl for 10 mins and max amount to be charged is rs 3 but now the trip coat it reflects is rs 426.

Can someone please assist in getting touch with them and urgently end the trip as this will be the last trip with pedl

Urgent response will be appreciated
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Nov 24, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2018
Zoomcar Customer Care's response
Hello Abhishek,

Greetings!

We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar
Complaint comments 

Comments

Cycle no:3192344 is not ending trip even when i locked in pedl station and ending trip. It is continuously deducting amount from my paytm and it is still continuing.

Zoomcar Customer Care's response, Oct 22, 2018
Verified Support
Hello Seshadri,

Greetings!

We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar
Please help me in locking up the cycle
Zoomcar Customer Care's response, Oct 22, 2018
Verified Support
Hello User,

Greetings!

We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar

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