[Resolved] Zoom Car — very bad experience, zoomcar looted, me

Prince 8404

from Delhi, Delhi

Address:

Trades, Ug 91, Indore, Madhya Pradesh, 452018

First of all the price is so high after that they give very bad and to very used car is making sound, car braking is not proper car glasses is also not proper its very used because of that night driving is difficult its playing with life of its client, average car is also very bad, showing petrol reserve meters unnecessary thats why we have to re fuel 2, 3 times than no call center is working proper to assist i try to contacts 3, 6 times they unnecessary deduct damage charges i have all proof that no damage happened i really make all my efforts to stop this type of loot

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Aug 29, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2019

Zoomcar Customer Care's response Hello Prince,

Greetings!

We are sorry for the trouble caused. Kindly share the booking ID for us to look into the above matter.

Regards,
Appachu
Zoomcar

Jul 20, 2019

Updated by Prince 8404 My zoom car booking id jps6b9w3p
Dated 18 july

Verified Support

Jul 21, 2019

Zoomcar Customer Care's response Hello Prince,

We did have a check and see that the charge levied is invalid. Hence, we have reversed the charge.

The amount has been initiated through IMPS. Please note, a link has been shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 hours, the amount shall reflect in your bank account.

Regards,
Ramya. S