[Resolved] Zoom Car — waiting for refund since 3 months! | |
I have cancelled my booking: Booking id # jps6no4j4 - refundable amount - rs.10, 346 Booking id # jps6n8s39 - refundable amount - rs. 2, 426 These bookings were cancelled on april 1st, 2020 and it is already three times that i have contacted customer support with everytime getting to hear the refund will be processed in 2 weeks. It is more than 3 months now, this is really very disappointing and un-professional service. Was this information helpful? | |
Aug 15, 2021 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jul 06, 2020 Zoomcar Customer Care's response Hello Ankit, Greetings! We apologize for the delay caused in processing the refund. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim. Regards, Imran Zoomcar | |
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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All other zoomcar operations are happening seamlessly from advertisement, new packages, marketing and deducting booking amount, fines, cancellation charges etc (within fraction of second ).
But when it comes to refunding money zoomcar is overloaded with unprecedented covid-19 situation.
You are just eating interest of people's refund money. If you delay beyond your policy time(5-7days, max 15days due to covid-19), you should pay interest on the refund amount to customers.