[Resolved] Zoom Car — Wrong address provided of the Zoom car pick up point

Bindu1910

from Bengaluru, Karnataka

Website:

www.zoomcar.com

I (Sagar kumar sahoo) booked a zoom car for 13th may 1pm to 4pm. Car details (Address and car number) received through message. Reached the location as per the gprs location sent by zoomcar. However there was no zoom car present there and the address received in message did not match with the address sent by gprs. After searching a lot we did not found the location sent by the zoomcar. So we returned back. After an hour at 2:04 pm we received a message as "pick up location has been changed and plan accordingly". There is no customer support number to contact with the executive. We tried a lot to contact the executive however no ivr option available for the discussion.

The money has been deducted due to the zoomcar negligence and fraud.
We request to return back the deducted amount rs 520 along with the security deposit of rs 2000 with a total amount of rs 2520 only

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Jun 15, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

May 13, 2017

Updated by Bindu1910 The location address sent message in mobile - Tejas Residency, Avind Avenue Road, Car is parking for Flat 205.
However GPRS location - NO Tejas Residency present over there.
Also the driver contact number not provided in message.
After finding no option
1. No driver contact - MObile number
2.NO zoomcar executive contact information
we returned back

May 13, 2017

Updated by Bindu1910 All the booking has been dome through the Mobile App with the registered mobile number

May 14, 2017

Updated by Bindu1910 We received a call from the zoomcar executive. As per the discussion he said the payment gateway is down and asked my card details for different payment gateway. As he asked by card number and CVV details I did not provided him the same. He said to send a mail to customer care providing the complaint. A mail has been sent to [protected]@zoomcar.com with detail complaint . However we have not received any update from zoomcar customer care.

May 15, 2017

Updated by Bindu1910 Providing the Booking ID - JPS6T85LE

Verified Support

May 15, 2017

Zoomcar Customer Care's response Hello Sagar, please accept our sincere apologies for the inconvenience caused during your reservation. We will surely have a check on the escalated issue about the location change and the delay in informing you the same. Necessary action will be taken to ensure such issues are minimised. In regard to the refund, we will be processing a complete refund. The changes in your booking will reflect with 24-48 hours. Requesting your patience in the interim. Hoping for your kind understanding in this matter.

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Comments

sanjayadhikari0201

from Bengaluru, Karnataka

I had the smilller issue for booking ID JPS6TU29L however there was no refund... nobody pick up the phone and the GPS provided for pick up in last minute was inaccurate (tejas residency)

It was very disappointing