[Resolved]  Zoom Car — wrong charges and refunds being held without verifying uploaded documents

Address:	Chennai, Tamil Nadu, 600040
Website:	www.zoomcar.com

Everything is automated and self serve which is amazing but Zoom Car should not automate assumptions too by giving benefit of doubt to themselves and charging everyone as guilty. My booking JPS6FQRPL was made from 25th Dec to 28th Dec and the fuel was only 45% filled. It is easy to do full tank to full tank where Zoom cannot charge customers. However if they insist customers to leave it at half tank, a) It becomes difficult for customers to fill back to a specific percentage which is very cheeky b) It provides them a great opportunity to withhold amount. Would you not think that customers would be coming back? I have done about 6 to 7 bookings in 6 years but I really feel that I should be stopping bookings as you are holding my cash in spite of me submitting all pictures with correct fuel readings on the website. This is unacceptable and unprofessional behaviour from Zoom. They have held back my 3000 rupees deposit in spite of me uploading details on their website.