[Resolved]  Zoom Car — Wrong charges

Address:560102
Website:www.zoomcar.com

My first and only Zoom Car experience is pathetic. My booking id was JPS6VFL1D Firstly they charge 300 for pickup and drop. Then they don't inform till an hour that the driver to drop the vehicle in my location is not available. Only when I call them they tell me that since the driver is not available, either I have to go and pick the vehicle or cancel the trip for which I will be charged cancellation charge. I took the vehicle 2 hours late.
Now to the second issue. I gave the vehicle back with a delay of 4 fours. Now when I went to give the vehicle, they have to confirm delivery or something by getting an OTP. Since the OTP was delayed, they made me wait from 3:30AM to 4:40AM and finally in their billing, they counted that 1 hour also as delay.
Btw, their delay charges are ridiculously high.
Now coming to the best part - they charge late penalty and hourly rate of car for the delayed rate. Late penalty is for giving it late and hourly rate of car is charged based on the car we book. I booked Mahindra Scorpio whose hourly rate is 160. Based on this, the total extra for the hourly rate part should be 160*4 = 640. But they booked me for 1780.
When I raised this complaint, their brilliant executive says the rate is per hour is 356 and I was charged for 5 hours. Basically he just divided 1780/5 and gave me the value. upon asking what is the hourly rate, he said he is clueless and he is just following the system.
Also apparently even if you are late by 5 min, they will round it up to 1 hour and charge you the 1 hour rate. #zoomcar, you can check the phone conversation and he literally said that. If that is your policy, please do mention it in bold. I have called customer care center some 5-6 times and every time they say they are checking the issue. How long will it take to check?
This is fraud of the highest order and I sincerely suggest all my friends not to use ZoomCar unless you have lots of cash to burn.
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Jan 30, 2017
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2016
Zoomcar Customer Care's response
Hello Srinivas, please accept our sincere apologies for the inconvenience caused. We believe that our team has reached out to you and have addressed your concern regarding the billing. The refund for the booking has also been processed. Trust that the issue has been resolved. Thank you for your patience and understanding.
Complaint comments 

Comments

Gprs failure while returning.. wrong location was shown.. and later I was charged fine for parking in wrong location.. clear fraud!! Zoom car definitely not recommended

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