[Resolved]  Zoom Car — wrong charges- car cleaning fee

Address:ISBT Sector 43 Parking ( Near Car Parking Exit Gate ), Chandigarh, Chandigarh, 160043

Hello Team,
This is to bring to your kind attention that for Booking ID-JPS6BFIVC (Nexon AT – PB01N0376) While verifying the refund charges, I can see there is 1000INR has been charged as CAR CLEANING FEE. I would be grateful if you could check the booking start checklist because in booking start checklist car hygiene was marked as DIRTY & for my convenience I cleaned the car at my cost during the booking period.
Hence, I presume that it is an inadvertent error from your side. I request you to kindly verify and rectify the error by re-crediting the amount (1000INR) to the account.
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Aug 17, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Jul 03, 2019
Zoomcar Customer Care's response
Hello Shanky,

Greetings!

We are sorry to know about the discrepancy in the charges levied on the booking.

Upon checking, we found that the charges levied is not valid, therefore, we have reversed the charges and have processed the refund through IMPS.

A link has been shared to your registered email ID. Please log into your Zoomcar account and then click on the link. On the landing page, add your bank details and submit. The refund shall be instantly processed to your account.

Regards,
Sowmya
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