[Resolved] Zoom Car — wrong cleaning fee | |||
I booked a car on 30 july for 8 hours And no damages were dont to the car neither there were any cleanliness issues The car was in extact same condition before it was given to me and after i gave the car back to them The car representative looked at the car inside out when we came back and didnt say anything as there was no issue to complain But today i. E. On 31 july 2019 they are complaining about cleanliness This is unfair Zoomcar is charging extra 1000 rs. For no reason and this highly unacceptable Kindly look into the matter asap Was this information helpful? | |||
Aug 1, 2019 Complaint marked as Resolved GGWP Zoomcar customer support has been notified about the posted complaint. Verified Support Jul 31, 2019 Zoomcar Customer Care's response Hello Abhinav, Greetings! We are sorry to know that there is a discrepancy in the billing. Please share the booking ID for our reference, we will have it checked. Regards, Ramya. S Verified Support Aug 01, 2019 Zoomcar Customer Care's response Hello Abhinav, Greetings! We are sorry to know about the discrepancy in the billing. Upon checking, we see that the charges levied on the booking is not valid. Therefore, we have reversed the charges levied on the booking and have processed the refund. The amount has been initiated through IMPS. Please note, a link has been shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 hours, the amount shall reflect in your bank account. Hope the issue stands resolved. Regards, Sowmya | |||
 2 Comments | |||
Comments
Hi, kindly check why the refund has not been initiated till now. It's been more than a month now.
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Zoomcar Customer Care's response, Aug 5, 2019
Verified Support
Hello Sanjay,
Greetings!
The amount has been initiated through IMPS. Please note, a link has been shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 hours, the amount shall reflect in your bank account.
Hope the issue stands resolved.
Regard
Wasim
Greetings!
The amount has been initiated through IMPS. Please note, a link has been shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 hours, the amount shall reflect in your bank account.
Hope the issue stands resolved.
Regard
Wasim
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i was charged unnecessarily. This is a complete scam
If i don't get my refund I am going to file a case in consumer court because it is completely zoomcar's fault