[Resolved]  Zoom Car — wrongful levy of damages of rs. 10,000

Address:	Mumbai City, Maharashtra
Website:	www.zoomcars.com

Dear Sir/ Madam,

Am writing this complaint on this forum since there is no medium for communication onthid matter. Mails are being sent from email IDs not having incoming receipt facility.

This is in continuation to your email demanding a payment of Rs. 10, 000.00 outstanding against Booking JPS6B1GFI, which was for a clutch issue pointed out at the time of drop of the vehicle. We had informed your executive that the pick up was bad from the start due to which we weren't able to utilise the car for what it was booked for doing around 1250 kms but instead used 660 kms approx. The package for 1250 kms for the four days from 22nd May 2019 to 26th May 2019 was Rs.20, 583/-. Had we booked for 650 kms only which was what we were able to use the package would be approx Rs.8000 cheaper.

Instead of we raising escalation for this due to which we were short changed, we are being charged Rs. 10, 000 for clutch problem.

I have owned and driven three cars since 2003 doing over 100, 000 kms between them I demand to understand how can one use of your car over four days which has already run over 80, 000 kms since year 2014 be caused by my use ?

Isn't clutch damage caused over prolonged improper use over months if not years ?

Also isn't it fair to share the bills of the service centre to claim this damage ?

Can you also refer the WhatsApp message sent to the delivery executive an hour after drop of car. Have attached the screenshot for your ready reference.

Wanted to know why did the service executive not tell us these implications before dropping us to hotel across the airport. We didn't have a flight that day which the service executive was aware of and knew about the same, so what was the hurry in dropping us of ? When we informed him of the poor pick up of the vehicle why did he tell us no issue and drop us then.

There was a gear box in the luggage section of the vehicle, which suggested of some issue recently and which may have been replaced with an old part. This also was communicated.

Think this brings me to a point that we should be shown the previous service history of the last six months to one year records for this vehicle since I believe this is an old problem and the entire bill is being conveniently put to my account. In the business of renting cars and the volumes at which zoom car rents cars this is part of normal wear and tear and not damage done by the customer.

Based on above I protest the charge of Rs 10, 000 and demand a refund of the Rs. 8, 000 of extra paid for the additional 600 kms which I was not able to use which again has been conveniently left out by zoom cars.

Regards,
Giselle