[Resolved] Zoom Car — wrongfully charged money and no reply on query

SumitBhattacharyya

from Kolkata, West Bengal

Address:

700156

On Nov 4 I tried to unlock a cycle. It did not unlock. The message that showed on the screen was "Oops..cycle tyre punctured" or something similar. The trip did not start as expected. The next day morning I checked the app. It showed that the trip had started and I am being charged for 10-11 hours.I had mailed them thrice but I got no response. I had to finally pay the outstanding amount.

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Jan 15, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2018

Zoomcar Customer Care's response Hello Sumit,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim

Dec 15, 2018

Updated by SumitBhattacharyya I tried as suggested but the attached comment is displayed