[Resolved] Zoom Car — wrongfully charging car damages
Mumbai, Mumbai City District, Maharashtra, India
Ananujpansari06 on Dec 27, 2018
Wrongfully charging me rs. 6000/- for car damages which i did not even do. They don't even care to check with customer of what the situation is. The car pickup & drop area was poorly lit without any supervisor. Not a proper parking spot (May be illegal parking at "chai tapri". At the location of the parking, there is no zoom car representative and it's a tea stall where constantly bikes are being parked and moved out. Anybody can come and do the damage even after the car is properly given back.
They are charging me for bonnet panel damage which i did not even do. While giving the car back i followed all the procedures and not even a single damage from my end was done.
Moreover, they don't even have any proper customer support number to understand the issue. They forcefully levy charges and stick to their point without confirming.
Also, you must be having cctv footage of the parking spot for safety of your car at least at places where no zoomcar representative is present. I demand to see the footage and check whether the damage was already done while returning the car or it's just another way of looting customers and covering up your faults.
Stop looting customers like this & focus on improvising.
I have not done anything wrong and i am not paying for your faults
Booking id: jps6flsn3
Complaint marked as Resolved Dec 30, 2018
I also posted the same on Twitter. It got resolved.
[Dec 27, 2018] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Jan 02, 2019
Thank you for notifying us.
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