[Resolved] Zoom Car — wrongly charged for damage not caused | |
Hi, Took Zoomcar for 3 days. (Booking I'd JPS6XBK5X). Returned the car as given. Photo attached. They are charging 4k for tail light damage which got increased to 10k with our any explanation. Have sent 2 queries to Zoomcar (Proof available) but they didn't bother to discuss on the same. Also amazed to see them randonly charging without any explanation. This was my first trip and it turned out to be a nightmare. Please help. Was this information helpful? | |
Nov 25, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 21, 2019 Zoomcar Customer Care's response Hello Sankarbala, Greetings! We understand your concern about the damage charge. We did check the booking and see that the tail lamp, right fender and front bumper is damaged during your reservation. Therefore, we have levied the charge for the booking. The charge is valid, we regret we will not be able to waive off the charge. Regards, Ramya. S   | |
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